Customer Care
Grievance Redressal Policy
A clear process for raising a concern and asking Sunday Club to review it.
Submit a grievance
Email hello@sundayclub.co.in with the subject “Grievance”. Include your full name, preferred contact details, order number where relevant, a clear description, dates, the resolution requested, and supporting material.
How it is handled
The grievance will be reviewed against the available order information, correspondence, and applicable policies. Sunday Club may request further details where needed and will communicate the outcome through the contact details supplied.
Response and escalation
If the first response does not resolve the matter, reply to the same email thread and clearly request escalation, explaining what remains unresolved.
To be confirmed by Sunday Club: A named grievance officer, designation, postal address, formal acknowledgement period, and resolution timeline have not been supplied.
