Customer Support

Shipping & Delivery Policy

How dispatch, delivery, tracking, address changes, and shipment issues are handled.

Shipping locations and charges

To be confirmed by Sunday Club: Serviceable locations, shipping charges, free-shipping thresholds, and any restricted destinations have not been supplied.

Processing and dispatch

Order processing begins after an order is accepted and any required payment is confirmed. Dispatch confirmation and available tracking details should be shared through the contact information provided with the order.

To be confirmed by Sunday Club: Processing days, dispatch schedule, courier partners, and delivery estimates have not been supplied.

Tracking and delays

When live tracking becomes available, customers will be able to use the order reference and matching contact details. Weather, transport disruption, service interruptions, and events outside reasonable control may affect delivery.

Address accuracy and delivery attempts

Customers should check the recipient name, full address, postcode, and phone number before ordering. Contact Sunday Club as soon as possible if a correction is needed. Changes may not be possible after dispatch.

To be confirmed by Sunday Club: The number of delivery attempts and any re-delivery or return-to-origin charge have not been supplied.

Damaged or lost shipments

For visible damage, preserve the parcel and photograph the outer packaging, shipping label, and contents. For a parcel marked delivered but not received, first check with household members or building staff, then contact Sunday Club with the order number.